Omanoil Demonstrates Customer Care Philosophy during International Customer Service Week

Oman Oil Marketing Company (omanoil) celebrated International Customer Service Week with a range of activities and promotions to reward and better serve patrons. The company also held internal exercises and specialized training programs to further instill its customer care philosophy and ingrain the value of a satisfied customer among employees.

“We take part in Customer Service Week each year as a reminder to our staff and customers that without them, we would not be the company we are today,” said Eng. Faisal Al Shanfari, General Manager of Corporate Affairs, Customer Service, Procurement, HR and HSSE at omanoil. “The highlight of the week’s festivities was when CEO, Engr. Omar bin Ahmed Salim Qatan, along with Executive and Senior Management, made a surprise visit to our filling stations and took on fuel pump filler duties to show his camaraderie with employees. He also took the opportunity to speak to customers and gained an insight into how we can better serve them.”

He added, “omanoil is a customer-centric organization and everything we do revolves around delivering the best possible experiences. Fortifying this philosophy, we recently re-launched our toll-free customer care number under the slogan ‘We Care’, to better cater to the needs of our customers with a well-rounded, comprehensive service. Our customer care number was designed to open the dialogue between omanoil and customers for a first hand understanding of their needs and concerns to be able to respond efficiently and dynamically exceed their expectations.”
Rewarding customers for their loyalty, omanoil launched the ‘Share & Win’ and ‘Capture & Win’ competitions on the company’s official Facebook page. Customers who logged onto the page throughout the week stood a chance to win an iPhone 5S, iPhone 5C and Galaxy Note 3, as well photography equipment gift vouchers ranging between 100 Omani Rials and 350 Omani Rials.