As part of its long-term dedication to interact and engage with its customers, Oman Oil Marketing Company (OOMCO) recently celebrated its ‘Customer Care Week’ in Oman. Annually, the company’s team meets with people visiting OOMCO’s service stations to further connect with its customers through unique and personalised service offerings. The week-long event was led by Tarik Al Junaidi, Chief Executive Officer of OOMCO, and provided the company’s team with an opportunity to get valuable face time with its customers. The celebrations featured several activities, including a competition and the distribution of giveaways to motorists visiting select OOMCO service stations.
Khamis Al Shuaibi, General Manager of Shared Services at OOMCO said, “We continuously aim to improve our customers’ overall experience and our Customer Care Week is the perfect opportunity to connect with them on a more personal level. We have adopted a holistic approach to customer service covering various touch points with our customer-base across Oman, whether at service stations or call centres. Our top priority has always been to be the most customer-centric fuel marketer, while delivering unique and personalized experiences.”
OOMCO’s mega service stations have been designed to include coffee shops, car care centers, convenience stores, shopping complexes with global brands, separate gyms for men and women, children’s play areas, pharmacies, nurseries, ATMs, as well as business centers for students. From investing in cutting-edge technologies and digital solutions to engaging in strategic partnerships with F&B brands, and expanding into logistics, OOMCO continues to connect with its customers to meet and exceed their expectations.