Taking its customer service to the next level, Oman Oil Marketing Company (OOMCO) has concluded the latest edition of its exciting Customer Care Week, a bi-annual event aimed at engaging customers, and ensuring elevated levels of service at the company’s service stations. Held for the second time this year, Customer Care Week underscores OOMCO’s drive to be the most customer-centric fuel marketer in the GCC region.
The five-day-event included a meet and greet with its Chief Executive Officer David Kalife, and members of the management team as well as OOMCO employees who visited selected service stations across the company network and worked as fuel attendants handing out goody bags and leaflets with additional information on products and services to customers. There were also daily internal digital competitions for staff members, with prizes given to the winners.
Suleyum Salim Al Hamzi, Customer Care Manager at Oman Oil Marketing Company, said, “Customer Care Week is one of the highlights of our yearly event calendar. Getting out there is the best way to engage with our customers. We always gain valuable feedback when meeting customers face-to-face, which enables us to improve our customer service levels and empowers our staff to deliver more.”
Renowned as one of the Sultanate’s most popular brands, Oman Oil Marketing Company continues to provide a one-stop shopping experience that raises the bar for standards of care and services. The company has launched a number of initiatives over the years to give back to its customers and local communities, including Tasweik, At’a, scholarships, promotions, and the Road Safety Awareness Village.