Commemorating Customer Service Week, Oman Oil Marketing Company (omanoil) organized a series of initiatives and visits that aimed to reaffirm the company’s decade-long strategy of ‘caring beyond the pump’. A customer-centric organization to its core, omanoil senior management, led by Chief Executive Officer, Eng. Omar Ahmed Salim Qatan also worked as fuel attendants for a day in solidarity with employees, sharing their knowledge, friendly attitude and dedication to what has become a nation-loved brand.
In addition to visiting filling stations in Muscat, Sohar, and Salalah, omanoil management held a celebratory event at the company’s headquarters where customers were given a tour of the facilities and operations. omanoil’s CEO and Executive Management team also personally visited key corporate customers in appreciation for their continuous loyalty and support, holding discussions on how to further improve and grow their relationship.
Suleyum Salim al Hamzy, omanoil’s Customer Service Manager, said, “Customer service has been ingrained in our DNA since the first day we opened our doors in 2007. Today, our reputation and prestige as customers’ first choice has never been stronger and it is thanks our resilient team and their consistently strong performance –day in and day out. It is because of them that we have been able to boast such a position.”
He added, "Everything we do revolves around our customers and ensuring that they have best possible experience. Our aim is to continuously surpass expectations and lead by example to redefine standards in delivering excellent customer service.”
Operating 167 filling stations and 95 ahlain stores across the width and breadth of the nation, omanoil continues to provide a one stop shopping experience that raises the bar for standards of care and service.