Muscat, 01 January 2005
Over a quarter of Oman Oil Marketing Company SAOG (OOMCO) workforce recently attended a unique one-day seminar held by Singapore based Ron Kaufman, "Management Guru" at the Intercontinental Hotel, Muscat. Ron Kaufman, a leading expert in Service Partnership and Customer Focus has motivated audiences worldwide with his unique style of training.
Over 300 delegates, covering a cross section of companies in the Sultanate spent a full day interacting and listening to the motivational speaker. The day focused on customer service best practices and strategies for building a business though increased customer loyalty, Increasing company profits and how to improve internal communications. His highly energetic speeches and workshops inspired the OOMCO staff to take their new found skill back to the office with great enthusiasm.
"Being given the chance to attend such a high caliber course does not come along every day. The session was fantastic; our team was greatly impressed by the messages that came through. All ideas, concepts and insights will be very useful to us in our careers. The whole day has inspired us with a very practical approach to achieving excellent customer services and peak performance." Stated Hisham Al Alawi, Corporate Affairs Manager, who attended the seminar.
Samira R. Fadhlani, Manager, Human Resources continues "OOMCO is dedicated to the provision of the latest customer service techniques. It is an extremely important part of any company, one that should not be overlooked. With the right tools in place excellent service can be provided to customers all of the time. Our customer base not only spans a wide range of external clients, but also includes our colleagues in different departments; internal communication is a fundamental activity that holds the business together."
Ron Kaufman has been inspiring people worldwide for many years and has influenced several blue–chip companies looking to be more attentive to a fast moving business market. He helped create the Service Quality Centre in Singapore in 1990. This was a joint venture between Singapore Airlines and the Productivity and Standards Board.