| |
|
Service |
You Provide |
We Deliver |
|
New
Account Opening |
Set Of
Documents* |
Within
5 working days |
|
Lost/stolen card blocking |
Verbal
notification
supported by written
advice. |
Immediately in the system. By next
day in terminal |
|
Lost/stolen Card Replacement
|
Written notification |
Within
2 working days |
|
Damaged Card Replacement |
Written notification |
Within
2 working days |
|
Routine inquiry |
By
phone, email , fax or
in person |
Within
2 working days |
|
Urgent
Inquiry |
By
phone, email, fax or
in person |
Within
24 hrs(except Weekend) |
|
Invoice Inquiry |
By
phone, email or fax or in person |
Within
2 working days (except weekends) |
|
New
Card Issuing
(existing A/C) |
Written notification |
Within
2 working days (except weekends) |
|
Notes:
Customer Service Unit staff will
advise of the required documents to
issue new cards either for an
existing account with us or totally
new one. |
