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Ejaba Customer service promise:

emtiyaz Service Centre

Working Hours:

Saturday to Wednesday : From 7 am to 5 pm

Thursday : 8 am to 1 pm

Our Contact:

Service	You Provide	We Deliver
New Account Opening	Set Of Documents*	Within 5 working days
Lost/stolen card blocking	Verbal notification supported by written advice.	Immediately in the system. By next day in terminal
Lost/stolen Card Replacement	Written notification	Within 2 working days
Damaged Card Replacement	Written notification	Within 2 working days
Routine inquiry	By phone, email , fax or in person	Within 2 working days
Urgent Inquiry	By phone, email, fax or in person	Within 24 hrs(except Weekend)
Invoice Inquiry	By phone, email or fax or in person	Within 2 working days (except weekends)
New Card Issuing (existing A/C)	Written notification	Within 2 working days (except weekends)

Notes:

Customer Service Unit staff will advise of the required documents to issue new cards either for an existing account with us or totally new one.