omanoil understands that customers want to enjoy authentic and enriching experiences. The Customer Service Centre is thus committed to providing and maintaining those experiences.

The Company’s outstanding Customer service Centre is a portfolio of services that include Emtiyaz a new Call Centre which was re-launched in 2009 to provide technical assistance, emergency service and customer complaint management- all developed to support the customer’s needs by obtaining, directing and managing customer requests.

In 2009 the company managed to provide Customer Service training programmes to senior management, customer service agents, fillers and staff.

The company has always strived to create new systems and processes to promote superior quality of customer services and a whole new Standards and Guidelines on Customer Service is in the pipeline and will be launched in 2010. The emphasis on quality is designed to be customer friendly using the latest equipment and technology available in the industry today.