Serving customer as its number one priority
OmanOil re-launches Emtiaz customer service center
Muscat, March 2008
In line with its recent restructuring efforts and implementation of its revamped strategy, Oman Oil Marketing Company (omanoil) has re-launched its Customer Service Center ‘Emtiyaz’. The center caters to the needs and demands of its loyal customers serving them as the Company’s number one priority.
Emityaz serves as the Company's central communication link to provide timely and consistent handling of customer needs through its dedicated and highly trained team assisting customers in a professional, knowledgeable and responsible manner.
On the occasion, Madiha Al Bakri, Head of Emtiyaz at omanoil expressed, “Emityaz is dedicated to exceeding the expectations of customers and realizing its vision of being a premier provider of customer service. Through listening to customers and acting on what is important to them, this vision will be reality.” She added, “Our customers’ views and opinions are of vital importance to us in order to better serve them and continuously raise the benchmark of quality care.”
A pioneer in the industry and one of the leading Omani fuel and lubricants marketing companies in the Sultanate, omanoil aims to further diversify its product and service offering to provide total customer convenience with the re-introduction of Emtiyaz and other initiatives such as the basmaCard loyalty program and Ejaba fuel card.
‘Emtiyaz’ Customer Service Center operates from Saturdays to Wednesdays from 8 am to 5pm and is located in omanoil’s main office situated in Mina Al Fahal, Al Qurum. Service offering includes Ejaba fuel cards, basma rewards, lubes, bulk fuel orders, and filling station customers.