Oman Oil Marketing Company (OOMCO) has commended some of their high achieving staff at the omanoil filling stations, recognized through the Company staff awards programme, ‘Performance Competition’.

The Company has been running an incentive scheme for a number of years under its former guise, BP Oman. Following the changes in brand identity to OOMCO, better known for its omanoil fuel stations, the staff awards scheme lives on, a newer and more improved version. The new scheme ‘Performance Competition’ works on a quarterly basis setting out to credit those fuel stations that perform well over the course of 3 month periods. Ensuring all fuel stations are on a level platform fuel stations across the country are divided into 3 categories according to size, with each category having 7 winners.

Winners are assessed on fuel volume, customer service and site standards, with the successful teams operating the chosen service stations being awarded substantial cash prizes, trophies and certificates commending them for their hard work. A similar scheme to its predecessor, the Performance Competition has been modified to give greater staff incentive. Aside from the name change the number of winners has been increased from five to seven. Customer service and site standards are evaluated by ‘mystery customers’ who are able to provide an accurate assessment of the experience of a ‘real life’ customer.

Winners of this quarter are the staff running the omanoil fuel stations at Ibri New Filling Station (Category A), Sidab (Category B) and Muqaifa (Category C).

Presenting the awards to the winning sites were the respective Business Managers accompanied by the Senior Management Team of OOMCO. Commending the winners Mike Wilson, Managing Director OOMCO said, “It is evident that everyone has worked really hard this quarter. This is a great start to the year, our first under the new brand name omanoil. Let’s hope this continues throughout the remainder of 2004. “

Explaining the merits of the scheme, Retail Manager Paul Phillips added,” We’ve found this type of incentive scheme to really help in motivating our staff. After all motivated employees will give a better service to customers, therefore adding value to the overall customer experience of visiting an omanoil fuel station. In addition to this, the nature of our business means that we have a network of staff across the entire Sultanate and it’s important that we have a method whereby we can measure performance and give credit where it is due.”

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